Goibibo Faces Backlash for Violating User Privacy by Sending Trip Notifications to Contacts
Travel website Goibibo has come under fire for allegedly breaching users’ privacy by sending trip notifications to their phone’s contact list without explicit consent. The issue was brought to light by a social media user, @designerdada, who expressed his displeasure on Twitter. He accused Goibibo of spamming his contacts and violating his privacy.
In a tweet directed at Goibibo, @designerdada wrote, “Hello @goibibo @GoibiboSupport! How can you send an SMS about me completing a trip to my phone contacts? Are you out of your mind? This is spamming and a breach of privacy!” He also reached out to customer support for clarification.
Goibibo responded by stating that there was a disclaimer regarding syncing contacts, to which the user had given consent. They explained, “You have opted for the SyncNcash option while booking. Syncing of your contact details is done post your consent only. However, if you wish to opt-out, you can unsync the same through the option available under Goibibo App settings.”
The incident sparked outrage among internet users, with many expressing their support for @designerdada and criticizing Goibibo for disrespecting users’ privacy. Some users shared their own similar experiences and called for stronger consumer protection laws against data breaches.
As the world becomes increasingly interconnected, concerns about privacy and the misuse of personal information have become more prevalent. This incident serves as a reminder of the importance of safeguarding user data and obtaining explicit consent before sharing it with third parties.
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