Aviation regulator DGCA has instructed airlines to provide accurate real-time information on flight delays and ensure that airport staff are properly trained to communicate with passengers during fog-related disruptions. The move comes in response to a significant number of flights being delayed or canceled, causing inconvenience for passengers. The Directorate General of Civil Aviation (DGCA) has issued a set of Standard Operating Procedures (SOPs) to address the issue. The SOPs also suggest that airlines cancel flights anticipated to be delayed for more than three hours due to adverse weather conditions in order to prevent congestion at airports and reduce passenger inconvenience. These measures have been implemented in light of the recent disruptions caused by fog and adverse weather conditions at airports, particularly at Delhi airport. Civil Aviation Minister Jyotiraditya Scindia has assured that all stakeholders are working tirelessly to minimize fog-related disruptions in flight operations. The guidelines were released on January 15, 2024.
The Directorate General of Civil Aviation (DGCA) has instructed airlines to sensitise their airport staff to effectively inform passengers about flight delays. This initiative aims to enhance communication between airlines and passengers during such situations. By providing timely updates and accurate information, passengers can better plan their travel and minimize inconveniences. The DGCA’s directive emphasizes the importance of ensuring transparency and efficient communication to enhance overall passenger experience at airports.
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DGCA urges airlines to train airport staff in informing passengers about delays.
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