A 6-year-old child who was traveling alone to visit his grandmother in Florida had a distressing experience when he was mistakenly put on the wrong flight by Spirit Airlines. According to the New York Post, the boy was supposed to fly from Philadelphia International Airport to Southwest Florida International Airport in Fort Myers. However, he was incorrectly boarded on a flight to Orlando, which was four hours away from his intended destination.
Spirit Airlines has apologized to the family for the error and stated that the child was always under the care and supervision of a Spirit Team Member. As soon as the mistake was discovered, immediate steps were taken to communicate with the family and reconnect them. The airline did not provide details on how the error occurred but confirmed that an internal investigation was underway.
The child’s grandmother, Maria Ramos, expressed her panic and concern when her grandson did not disembark from the plane in Fort Myers. She confronted the flight attendant, who informed her that there were no children on the flight. Eventually, the boy called his grandmother to inform her that he had landed safely, and his baggage arrived as planned in Fort Myers. Mrs. Ramos had to undertake a four-hour drive to pick up her grandson, describing the incident as one of the most terrifying experiences of her life.
Spirit Airlines offered to reimburse Mrs. Ramos for the drive, but she is seeking answers regarding the cause of the mistake. She wants to know how her grandson ended up in Orlando and whether he was let go by himself or if there was a lapse in supervision by the flight attendant.
The airline reiterated that the child had been supervised throughout the journey and expressed their commitment to investigating the incident. They apologized to the family for the distressing experience and emphasized their dedication to the safety and responsibility of transporting all passengers.
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