Air India Responds to Australian Author’s Complaints about “Worst Flight”
An Australian author and writer, Sharell Cook, recently shared her disappointing experience on Air India’s newly launched direct flight from Mumbai to Melbourne. Cook described it as the “worst flight” she had ever been on. She took to Twitter to express her grievances, sharing pictures from the baggage counter and inside the flight.
According to Cook, the check-in process was marred by a two-hour long queue, and once on the runway, passengers were left waiting for an hour without any updates. She also mentioned that the post-departure refreshments were served without alcohol and that she had to specifically request for wine, although only red wine was available.
Further, Cook highlighted that alcohol and snacks were served between breakfast and lunch, which she found inconvenient. Additionally, non-vegetarian meals were only provided to those who pre-ordered them. She also noted that the plane lacked inflight entertainment, although it offered ample legroom and comfort.
Upon arrival in Melbourne, Cook mentioned that the plane landed 30 minutes late, and passengers were asked to remain seated for an additional 20 minutes while the aircraft was sprayed for insects. She criticized the staff for not distributing arrival cards for immigration and described the overall service as inefficient and disorganized. Cook also revealed that a fellow passenger had thrown food wrappers on the plane’s floor.
Air India responded to Cook’s complaints, expressing their apologies for her unpleasant experience. The airline acknowledged the inconvenience she faced and emphasized the importance of her feedback. They assured her that they take such concerns seriously and would address them internally to improve their services. Air India requested Cook to provide her contact number and a convenient time to connect and discuss the matter further.
This incident highlights the need for Air India to address the issues raised by passengers and make necessary improvements to ensure a better flying experience for their customers.,
An Australian author recently shared a post detailing his “worst flight” experience with Air India, which gained attention on social media. In the post, the author described various issues like poor service, uncomfortable seating, and delayed flights. However, Air India promptly responded to the author’s complaints, expressing regret for the inconvenience caused and assuring that necessary steps would be taken to address the concerns. This incident highlights the importance of customer feedback and the responsiveness of airlines in resolving passenger grievances.